The content focuses on life skills related to success in the workplace. Entry-level trainees or experienced workers learn not only from reading the material and completing the exercises but also from lively discussions with their peers. The first part of this course, 1st Choices, ends with a post-test and follow-up activities. Topics include belief systems and values, attitude and behavioral styles, motivation and goals, matching personal ethics to company ethics, adapting to change, dealing with stress, focusing attention, customer service, innovative thinking, and conflict resolution. It is followed by nine modules (including the seven reasons people lose or leave jobs) that each end with a module post-test.
Module topics include self-esteem, recognition of obsessive/compulsive behaviors and addictions, courtesy, emotional maturity, conscientiousness, trustworthiness, long-term job commitment, safe job performance, and healing from trauma. The course delivery time is 28–36 hours, depending on the amount of group discussion. All components may also be used for independent or self-study instruction. Outcomes include the ability to set goals, make appropriate decisions, be responsible and reliable, and adhere to a workplace code of ethics.
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